What our Customers say...


Thank you for your service, I appreciated the fast response that we had with the mitigation. The mitigation team was great to work with, very professional and knew exactly what needed to be done. I will highly recommend SERVPRO to my friends.  Customer Service was also excellent with getting us through our flooding disaster and answering all our questions in a timely manner and also very professional.

Thank you, Sharon Z - a very satisfied customer 

We called SERVPRO of West Chicago after we found water on our kitchen floor. I really didn’t want them to demolish anything so the technician said they would try to dry it without removal. Josh came out to check on the progress and explained they needed to remove some damaged floor. He explained that it was necessary so I agreed and I am happy that he was honest with me about what really needed to be done. They came out and treated my wife and I like their only customer. I wouldn’t call anyone else.

I contacted SERVPRO a few months ago after finding some water damage in my father's basement. The SERVPRO team was fantastic!! From the people in the office to the workers who came on-site, they were very professional. They assessed the damage & figured out what was causing the water leak. Once the problem was fixed, they came in and cleaned everything. Very impressed with them. My father is older & in poor health and the respect they showed to him, and his belongings, & his house was impeccable. I would highly recommend SERVPRO of Kendall County & Streamwood, Bartlett, West Chicago, and Warrenville.

Professionalism, Punctuality, Quality, Responsiveness, Value

Great crew of people. Very helpful in a stressful time.  

Super friendly, fantastic staff! Could not have been more satisfied! Thank you!

Very responsive. Took the time to wear shoe covers and protect the hardwood. Explained everything and was super nice. Very important to keep the upbeat attitude during catastrophes such as flood cleanup. Carrie was amazing and a true attribute to this organization

Had a water leak start in one apartment that traveled to a separate unit, the team was able to come out and handle both units with no issue or hassle.

Quick and great job done with our office carpet cleaning.

Had a small fire in our kitchen that left a horrid smell. After the cleaning and deodorizing was finished we couldn't smell a thing! It was like the fire never happened.

My house had an electrical fire and after speaking with my insurance agent she told me to call SERVPRO right away. I did and I couldn't be happier with the customer service, promptness and results.

I was dealing with a short sale and the house had mold that had to be removed, I called SERVPRO right away from hearing about them through word of mouth. They were able to help out right away with the proper precautions and steps. I will definitely be passing along the word about this company.

I called early hours in the morning before any business is usually even open hoping I can be one of the first jobs to be put on the list. To my surprise I received a phone call back just minutes afterwards and I was put right on the job list for the day!

The team was very caring with my home, they always made sure that I was informed and okay with what was happening.

The staff was very friendly and professional.

Within hours of the fire happening the team was out assessing the damage done and starting the job, didn't think it would happen that fast and was amazed on how prompt and professional everyone was.

Quick response for our indoor facility, appreciate all the hard work that was done. Will be recommending to friends and family.

Called the office for office cleaning and they had a crew out the next day starting the job.

We had a small electrical fire happen in one of our bedrooms, the team came out within hours and had the cleaning process started, couldn't believe it.

We got a new washer and dryer and found mold behind our old machines. After getting it inspected SERVPRO came right out and helped us resolve the issue.

We had a roof inspector come to our home and he found mold in our attic, the next day the team was out and handled our problem right away.

Went from complete nightmare in the middle of the night to a happy ending, thank you Phil and team.

Turn around was great, very happy with the job and results.

Carpet cleaning was excellent! The areas looked brand new after everything was done. Two thumbs up.

The cleaning process of our home after the fire was out of the park. Everything was done so smoothly and I was aware of what was done at all times.

SERVPRO crew was great to work with they set up fans and helped dry outthe bathroom from our toilet overflowing.

My sump pump failed and my husband was out of town, I didn't know what to do and my sister told me about SERVPRO, they came right out and helped me with everything. I will definitely be passing along the referral.

I appreciate the crew that came out and helped with our wet ceiling and removing the drywall, I would have never been able to do that on my own. Its good to know that there are still personal businesses out there that actually care about what they actually do and the customer. 

With all the rain, water started to come through one of the windows and run down the wall. We didn't notice right away but the moment I made the phone call to SERVPRO they handled the problem right away the same day.

The amount of help and information I had was outstanding. Took one day to clean my home. I couldn't be happier with results. 

Never thought I would have to deal with a flooded basement from a washer machine, the fact that it happened was mind blowing. The drying process was quick and easy and was taken care of so professionally was amazing.

Within the hour of our fire someone was out here right away to help inspect the damage and start the window boarding right away. What a relief it was.

It is always nice  to have a team that you can trust with your home, they took the time to move my belongings so they wouldnt be damaged from the water or the work that was done. 

Couldn't believe the promptness of the arrival during the storm and how fast the equipment was set up. Would recommend SERVPRO to anyone.

The professionalism of the team was fantastic. Great communication with everything that needed to be done to our home.

I felt that everyone from SERVPRO treated my fire damaged house as if it was theirs. They tried to make sure everything was done right. Emergency Service and Reconstruction was excellent.

I could not find any areas of the water damage services or the reconstruction that needed improvement. I can't say enough about everyone involved.

Jose and Felipe were amazing. Great Guys.